What is ITIL?

ITIL® (Information Technology Infrastructure Library) is a comprehensive framework of best practice guidelines used for IT service management. It’s practices provide organizations with comprehensive guidelines for delivering and managing quality IT services. ITIL helps businesses understand the full scope of IT services and how to align their delivery with business objectives.

ITIL Overview

Originally developed in the 1980s by the UK government’s Central Computer and Telecommunications Agency (CCTA), ITIL is a collection of best practices that ensure quality IT service delivery. The ITIL guidelines have been updated throughout the years to keep pace with changes in technology, expanding to cover service management, software development and information security. Today, ITIL is used by organizations across the world to benefit from its standardized processes for innovation, service change and incident management.

Importance of ITIL

ITIL has become an essential part of successful IT service delivery and management. Its benefits include:

– Improved efficiencies and service reliability
– Improved understanding of IT roles and responsibilities
– Reduced IT costs
– Increased customer satisfaction
– Improved risk management
– Faster incident resolution times

ITIL is essential for organizations that want to optimize their IT service delivery and maintain strategic alignment with business objectives. By applying industry best practice standards, organizations can improve operational efficiency and customer satisfaction while reducing operational costs. ITIL provides the tools and processes that IT organizations need to achieve service excellence.