What are Bots? Widespread Adoption of Bot Technology Benefits to Business

What are Bots?

Bots, also known as “bots”, are software applications that run automated tasks over the internet. They are computer programs that can interact with users via text or voice-based conversations. Bots are designed to perform a wide range of tasks such as responding to customer support requests, providing website notifications, or offering tailored advice and recommendations.

Bots can be used in a variety of contexts, from productivity applications to virtual assistants, chatbots, and even virtual agents. Bots can be programmed to understand natural language, which enables them to understand commands, respond to questions, and execute tasks. For example, a bot might be programmed to answer customer support inquiries on a website, or it could be used to answer questions from customers on a chatbot system.

Bots are becoming increasingly popular due to advances in artificial intelligence (AI) technology. AI-based bots are able to learn from their interactions with humans and their environment, enabling them to perform more sophisticated tasks. This has led to the widespread adoption of bot technology by businesses, as they look to enhance customer service and provide more efficient workflows.

Widespread Adoption of Bot Technology

According to Gartner, more than 50 percent of major businesses will be using bots by 2020. As more companies begin to adopt bot technology, the process of customer service and workflow automation will become increasingly streamlined and cost-effective.

Bots can be used to automate a variety of customer service and workflow processes. Customer service bots can be used to answer common customer queries, such as account setup instructions or product refunds. Workflow bots can be used to automate mundane and repetitive tasks, such as scheduling meetings or tracking customer purchases. Additionally, bots can be programmed to respond to customer complaints on social media channels.

Bots are also gaining traction in the field of web development. Bot platforms such as Botify, Impinj, and Webbotz enable developers to quickly create and deploy bots for a variety of purposes, including website and app notifications, data mining, and customer service automation.

Benefits to Business

The widespread adoption of bot technology offers many benefits to businesses. The primary benefit is improved customer service and workflow efficiency. By automating mundane and repetitive tasks, bots can help reduce costs while boosting customer satisfaction. Furthermore, bots can be more accurate and consistent than humans, and they can offer customers more personalized experiences.

The use of bots also alleviates some of the pressure on businesses, freeing them up to focus on more value-adding tasks. Additionally, bots are available 24/7, meaning that customers can be served around the clock, regardless of their time zones.

Overall, bots offer a wide range of benefits to businesses. However, they are not without their limitations. Although bots are becoming increasingly more intelligent and intuitive, they are still limited in the tasks they can perform. Additionally, despite the advances in AI technology, bots are still prone to making errors that humans may not. Therefore, businesses should take into consideration these limitations when deciding whether or not to adopt bot technology.